Unleash The Power of AI
With the #1 Quality Monitoring Tool
Transforming Call Quality for Your Business
At AuditWise, we understand the importance of delivering exceptional service and maintaining high quality standards on every call. That’s why we have developed AuditWise, a state-of-the-art AI-driven quality monitoring system designed to help businesses of all sizes gain insight into their calls. Whether you are looking to increase sales, understand customer experience or identify compliance adherence, AuditWise can provide you with actionable insights into your challenges.
Get Started in 3 Simple Steps
When creating your scorecard, it is important to include questions that evaluate both the quality of the interaction and the performance of the call handler.
Insights from every customer interaction offer invaluable data, allowing you to thoroughly understand the challenges your business faces.
Pull in the call recordings and metadata and start auditing your calls straightaway.
68% of our new customers had never assessed their calls before, whether due to resource, price, or lack of experience in quality monitoring. Onboarding with AuditWise has revolutionised their approach and they are already reaping the benefits. If you’re unsure where to start, please get in touch and one of our consultants can discuss how AuditWise can add value to your business.
AI-Enhanced Call Auditing for Every Business:
Simplify Your Operations with AuditWise.
Boost Satisfaction
AuditWise empowers teams to monitor and analyze touchpoints across channels, assessing quality of customer conversations for improvement, coaching, and feedback.
Trend Analysis
A powerful tool, AuditWise extracts insights from customer interactions, identifying patterns and trends for enhanced customer satisfaction.
Compliance & Consistency
Ensuring compliance, AuditWise monitors for adherence to guidelines and regulations in regulated industries, maintaining high standards.
Customisable Dashboards
AuditWise customizes to fit your unique workflow precisely, allowing detailed dashboard customization to highlight important metrics efficiently and effectively.
Calibration Of Scores
With its advanced in-built calibration tool, AuditWise ensures consistent, accurate assessments of interactions and agent performance, effectively reducing bias and discrepancies.
Enhanced Oversight
AuditWise enhances team oversight across channels, ensuring customer interactions are analyzed for continuous quality enhancement, targeted coaching, and actionable feedback.
Data-Driven Insights
Leveraging data-driven insights, AuditWise identifies patterns and trends from customer interactions, optimizing strategies for superior customer engagement and satisfaction.
Operational Adaptability
AuditWise ensures rigorous compliance and seamlessly adapts to operational preferences, facilitating a tailored dashboard view of key metrics and upholding strict industry standards.
Begin Your Trial & Transform Your Business
Get Started Today
Join the number of businesses that have benefitted from our AI-driven quality monitoring system to elevate customer service standards and drive an increase in sales. Contact us to schedule a demo and see how AuditWise can revolutionise your business through call monitoring.