Insurance agencies must diligently monitor agent performance and ensure script adherence. Utilising AuditWise, questions and sections on a scorecard can be identified as “compliance” with comprehensive reporting detailing areas of non-conformance allowing for additional training requirements to be easily identified. By mitigating risks and enhancing ongoing training initiatives, achieving 100% compliance becomes attainable.

Despite customers being price-sensitive, insurers that remain focused on service quality throughout their relationship with policy-holders are more likely to retain their business at renewal time. Use AuditWise to identify the calls with the lowest satisfaction scores and analyse sentiment, phrases, and behaviours to use in training agents, ensuring they deliver positive customer experiences every time.

Drive increased sales with AuditWise’s sales call monitoring solution. Monitor interactions with customers for sales effectiveness, recognising why some agents are more successful than others. Uncover actionable insights such as identifying missed sales opportunities where agents may need further training and coaching to enhance their skills.

By analysing all conversations between recruiter and candidate, AuditWise can identify effective communication techniques and areas requirement improvement. Such insights enable targeted training and performance optimisation.

Ensure your team engage candidates more effectively and maintain their interest throughout the recruitment process. The speech analytics in AuditWise can detect signs of candidate dissatisfaction or frustration, allowing recruiters to address issues promptly before they lead to drop-off. This proactive approach enhances candidate retention.

Reduce the amount of time and resources spent on manual quality assurance processes through the AI analysis of 100% of recruiter / candidate interactions. Instead of reviewing a small percentage of interactions, AuditWise allows for the analysis of all interactions providing detailed insights into individual and team performance.

Analysing all customer interactions helps identify common issues and areas for improvement, enabling targeted training for customer service representatives to enhance overall quality. Additionally, AuditWise will provide insights into customer satisfaction and assist in recognising common issues and reasons for calling which can be addressed internally.

With AuditWise’s speech analytics, finance companies can monitor calls to ensure adherence to regulatory requirements and internal policies, helping mitigate risks and avoid costly fines. Separate reporting within the platform allows easy identification of those staff members who stray from the script and may need further coaching and / or training.

By easily identifying customer challenges, AuditWise provides actionable insights to enable data-driven decisions. Such prompt addressing of actions can help improve customer satisfaction and loyalty, reduce churn rates and ultimately lead to a competitive advantage in the market

Energy providers that prioritise service quality throughout the contract with their customers are more likely to retain their business at renewal time. Use AuditWise to identify the calls with the lowest satisfaction scores and analyse sentiment, phrases, and behaviours to use in training agents, ensuring they deliver positive customer experiences every time.

AuditWise can provide insights into potential operational bottlenecks and inefficiencies. Through understanding frequent customer concerns, utilities businesses are able to streamline processes, optimise workforce management and reduce costs associated with repeat calls and unresolved issues.

The data that can be derived from AuditWises speech analytics offers valuable insights that can inform business strategies, product development and service improvements. Such data enables utility providers to better meet customer needs and stay competitive in the market.

As a BPO, it is of paramount importance to deliver excellent customer service to the customers that you are interacting with on your client’s behalf. Use AuditWise to identify the calls with the lowest satisfaction scores and analyse sentiment, phrases, and behaviours to use in training and coaching agents, ensuring they deliver positive customer experiences every time.

With AuditWise’s speech analytics, you can monitor calls to ensure adherence to regulatory requirements and internal policies, helping mitigate risks. Separate reporting within the platform not only allows easy identification of those staff members who stray from the script and may need further coaching and / or training but also demonstrates adherence to your clients.

By providing your clients with access to AuditWise to view their quality outputs and reports offers full transparency thus increasing trust and strengthening relationships. Knowing that they have access to the data source and quality metrics should offer your clients a level of confidence that no other system can provide.