With a customisable, user-friendly view it has never been easier to keep your agents engaged. The clear, intuitive interface allows agents to easily navigate and view necessary information, including their performance metrics, feedback and any associated action points.

The Agent Hub within AuditWise provides a clear visual of key metrics and insights for your agents. The dashboard provides a full overview of performance trends with the option to drill down into specifics. With an option to request feedback, update any action points and challenge any scores, the Hub allows users to be in full control of their professional development. Additionally, there is an area for the Supervisors and auditors to provide direct feedback on interactions, along with constructive coaching tips and suggestions for improvement.

Being cloud-based, the portal provides accessibility from different devices and locations, offering flexibility for agents, especially in remote or hybrid work environments.