About Us

What is AuditWise?

AuditWise is a cloud-based quality monitoring software solution that empowers organisations to evaluate and score the quality of their customer interactions, operations and processes whilst having the ability to identify any compliance issues

It is an essential tool for any business wanting to discover actionable insights into customer interactions and agent performance

The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business

When Did it All Start?

Working closely with contact centre teams over the years it became evident that there was a gap in the market for a dynamic quality assessment and reporting solution. AuditWise came about as a result of a lack of availability of modern scoring and basic auditing solutions in the marketplace.

Why AuditWise?

With over 30 years of customer service and call centre management experience and a further 20 years of working in a regulated environment, we are perfectly placed to support your business in the implementation of quality monitoring and driving results. We will listen to the feedback of our customers and continually develop our solution in line with new requirements. We will ensure that we are proactive in our updates and support.

In today’s highly competitive market, it is essential that organisations are able tune into their customers’ experiences with their business. Working closely with our client base, our software is continually evolving, and we have created a customisable solution that allows scoring of interactions based on specific evaluation criteria.

AuditWise allows for the identification of successful behaviours that enhance customer satisfaction and drive business growth as well as determining areas for improvement, the need for additional training and coaching, or gaps in process and technology. The latest addition to AuditWise is speech analytics and auto scoring powered by Artificial Intelligence (AI). This automated scoring mimics human judgement and is tailored to adapt to any organisation’s unique grading criteria.

The auto-scoring feature is complemented by sentiment analysis, thus allowing a score for the transcription plus a deeper understanding of customer satisfaction.