Hayley Plant

• Oct 09, 2024

• 4 Minute Read

Why AuditWise is the perfect choice for AI Call Recording Quality Monitoring with any Phone System

In today's fast-paced business environment, phone system integration with quality assurance tools is key to delivering excellent customer service and maintaining compliance. AuditWise, a leading cloud-based quality assurance platform brings AI call auditing to everyday businesses which previously was only accessible to Contact Centres. AuditWise is a powerful tool that seamlessly integrates with various business phone systems like Horizon, RingCentral, 8x8, and HiHi. Here's why AuditWise is the perfect solution for businesses using these platforms:

Why AuditWise for Horizon Phone System Business Customers

Horizon is a robust business phone system designed for flexibility and cloud-based communication. AuditWise complements Horizon's features by offering AI driven automated call auditing and quality monitoring. Horizon users benefit from AuditWise’s ability to transcribe calls, analyse them against key performance indicators (KPIs), and generate insights in near real-time. This automated analysis ensures 100% coverage of all calls, eliminating the need for manual intervention.

AuditWise also helps Horizon customers improve time management and employee performance. The system provides detailed scorecards and performance feedback, which helps in tracking agent behaviours, rewarding high performers, and identifying areas that need improvement. Since Horizon is also cloud-based, combining it with AuditWise ensures that auditing can be done digitally and seamlessly.

Why AuditWise for RingCentral Phone System Business Customers

RingCentral is known for its unified communications system, which integrates messaging, video, and phone capabilities. AuditWise enhances this ecosystem by providing in-depth auditing and compliance monitoring. With RingCentral’s high volume of communication across channels, maintaining service quality is essential, and AuditWise steps in by monitoring voice interactions in near real-time, ensuring consistency and compliance.

AuditWise also enables RingCentral users to customize scorecards and align their auditing parameters with business-specific goals. This flexibility is crucial for diverse business operations, making it easy to monitor different communication channels while improving customer service and operational efficiency. For businesses whom rely on maintaining excellent communications with customers, the trend analysis and predictive insights offered by AuditWise help businesses stay ahead of emerging issues.

Why AuditWise for 8x8 Phone System Business Customers

8x8 is a popular contact center and unified communications platform, and its users will find that AuditWise’s call quality monitoring capabilities including Gamification are perfectly aligned with their needs. AuditWise provides real-time insights into agent performance, ensuring that 8x8 users can keep track of KPIs like call handling time, compliance, and customer satisfaction.

In the context of remote work and hybrid teams, 8x8’s flexibility is enhanced by AuditWise's cloud-based auditing platform. This integration allows businesses to monitor performance across multiple locations without the need for physical oversight. AuditWise’s custom reporting dashboards and calibration tools enable managers to track key metrics and adjust strategies in real-time, improving overall contact center efficiency.

Why AuditWise for HiHi Phone System Business Customers

HiHi, known for its intuitive user interface and flexibility for remote work, is a perfect match for AuditWise’s customizable and automated call auditing. HiHi customers who focus on providing excellent customer service will benefit from AuditWise’s ability to capture and audit every customer voice interaction, offering deep insights into customer preferences and agent behaviours.

Businesses using HiHi can easily set up customised audits and scorecards that are specific to their industry. This level of customisation means that whether you’re in sales, support, or service delivery, you can ensure that all calls are aligned with your operational goals and compliance standards. HiHi's flexibility, combined with AuditWise’s predictive insights and near real-time feedback, makes it a powerful solution for businesses looking to boost customer satisfaction and operational efficiency.

In Summary, AuditWise is the perfect call quality assurance tool for businesses using Horizon, RingCentral, 8x8, and HiHi phone systems including many others. Its AI led customisable scorecards, real-time insights, trend analysis, and cloud-based auditing capabilities help businesses monitor and enhance employee performance. Whether you’re looking to improve compliance, enhance customer satisfaction, or boost employee morale, AuditWise provides the tools you need to ensure your business operates at peak efficiency.