AuditWise is a cloud-based quality monitoring software solution that empowers organisations to evaluate and score the quality of their customer interactions, operations and processes whilst having the ability to identify any compliance issues.
It is an essential tool for any business wanting to discover actionable insights into customer interactions and agent performance.
Read MoreWe don't force you to sit through a webinar and countless hours of pricing talks just to test our platform. Click and start today!
Easy to understand results make auditing with AuditWise a breeze, overcomplicated alternatives just waste time!
If you are used to using Excel for your auditing process you will love AuditWise. Our software is intuitive and easier to use!
We are integrated into most mainstream interaction applications such as Zendesk, Freshdesk 8x8. If we are not connected yet let us know!
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One solution very rarely fits all businesses. Unlike our competitors we don't force you to work our way, we adjust to work your way by allowing you to customise the dashboards and scoring mechanisms
Start quickly , Work easily , Report simply.
Our onboarding process is the best in the industry. No calls , webinars or walkthroughs needed.
We guide you through the setup process in a few simple sign up screens. And have you running your first audit in minutes not days!
Read MoreWe don't ask you to change they way you score to fit our scoring mechanism.
Our scoring process is dynamic with each socrecard. Allowing you to decide exactly how a scorecard should perform.
More About Dynamic ScoringWith time expired share links you can pass insight out to Anyone, anytime.
What are Share linksCats are flexible and agile. So is AuditWise! We make sure that you can configure your enviroment so that fits your needs and is well suited for your team.
If we don't have a setting or feature that you think we should have, then let us know. We LOVE feedback.
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Intuitive reporting suite
Engaging your agents is essential to see improvements, AuditWise lets them see how they are doing in real time, helping them take ownership of their performance.
Read MoreQuality Assurance reporting helps you identify how you can improve your service offering by breaking down the interactions into the key metrics that support your business objectives and targets.
Read MoreWe know that one size does not fit all when it comes to Quality Assurance. AuditWise has been developed to adapt to your business needs.
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