Call Center Quality & Agent Interaction Monitoring Software

AuditWise

Simple auditing

AuditWise is a cloud-based quality monitoring software solution that empowers organisations to evaluate and score the quality of their customer interactions, operations and processes whilst having the ability to identify any compliance issues.

It is an essential tool for any business wanting to discover actionable insights into customer interactions and agent performance.

Zero Flappy Onboarding

We don't force you to sit through a webinar and countless hours of pricing talks just to test our platform. Click and start today!

Uncomplicated Insights

Easy to understand results make auditing with AuditWise a breeze, overcomplicated alternatives just waste time!

Level up Excel Audits

If you are used to using Excel for your auditing process you will love AuditWise. Our software is intuitive and easier to use!

Integrations Galore

We are integrated into most mainstream interaction applications such as Zendesk, Freshdesk 8x8. If we are not connected yet let us know!

Customised dashboards and configurable systems

One solution very rarely fits all businesses. Unlike our competitors we don't force you to work our way, we adjust to work your way by allowing you to customise the dashboards and scoring mechanisms

Customised dashboards
Dynamic scoring mechanism
Integrates into everything
Flexible reporting

Easy To get Started.

Start quickly , Work easily , Report simply.

Onboarding like lightning

Our onboarding process is the best in the industry. No calls , webinars or walkthroughs needed.

We guide you through the setup process in a few simple sign up screens. And have you running your first audit in minutes not days!

Build scorecards that work. For You and With you

We don't ask you to change they way you score to fit our scoring mechanism.

Our scoring process is dynamic with each socrecard. Allowing you to decide exactly how a scorecard should perform.

More About Dynamic Scoring

Provide insight to anyone

With time expired share links you can pass insight out to Anyone, anytime.

What are Share links

Agile like a Cat

Cats are flexible and agile. So is AuditWise! We make sure that you can configure your enviroment so that fits your needs and is well suited for your team.

If we don't have a setting or feature that you think we should have, then let us know. We LOVE feedback.

Instant Setup

No phone calls, no hassle, just instant setup with a seamless onboarding process. Prividing fast results when you need them.

Dynamic Scorecard Builder

Our dynamic scorecard has beein built to ensure building is simple and results are customised to your business.

Dedicated Support

We pride ourselves in providing best in class support, and our integrated support tools ensure you are never left waiting.

Instant Insight

Our reporting suite and agent feedback facilities offer everything your auditing and compliance team will need to improve process, reduce risk and optimise interactions.

Get To Work
Scorecard Builder
Support
Analytics

Easy onboarding

Started in minutes

24/7 Support

Built in to the app

Secure Payment

100% Secure Payment

Simple reports

Intuitive reporting suite

Our Latest News

Taking Ownership

February 01, 2020

Engaging your agents is essential to see improvements, AuditWise lets them see how they are doing in real time, helping them take ownership of their performance.

Comprehensive Reporting

March 01, 2020

Quality Assurance reporting helps you identify how you can improve your service offering by breaking down the interactions into the key metrics that support your business objectives and targets.