Blog Post

Why Using AuditWise AI (AIDA) to Monitor 100% of Your Calls is Superior to Manual Call Quality Monitoring

AI Call Monitoring

Hayley Plant

  • June 03, 2024

  • 3 Minute Read

Manually monitoring calls limits you to a small sample, potentially missing critical interactions. AI-driven call quality monitoring powered by AuditWise, ensures every single call is reviewed, providing a complete and accurate picture of your customer service performance.

Human evaluators can be inconsistent and biased, leading to unreliable assessments. AIDA ensures uniform evaluation criteria across all calls, eliminating human error and bias, and delivering objective insights into call quality. AIDA also provides instant analysis and feedback. Which allows your business to address issues immediately, enhancing your customer journey and improving service quality faster than any other insight available.

As your business grows, manually monitoring calls becomes impractical. AIDA obviously doesn’t suffer from burnout and can effortlessly scale, handling increased call volumes without, ensuring continuous quality monitoring regardless of your calling volumes.

Manual call monitoring requires significant time and manpower. AIDA reduces these costs by automating the process, freeing up resources to focus on other activities while maintaining high-quality standards.

AIDA, isn’t a one trick pony and not only monitors but also analyses trends and patterns across all calls, providing customer requested insights that can inform strategic decisions. This data-driven approach helps in identifying common issues, training needs, and areas for improvement.