AuditWise Features

Powerful Tools For Powerful Insight

Improve Customer Satisfaction

AuditWise empowers your team to monitor and analyse at every touchpoint across various channels. By assessing the quality and effectiveness of customer conversations, you can easily identify areas for improvement and ensure quality coaching and feedback to your teams.

Trend Analysis

A powerful data-driven tool, AuditWise enables a business to extract valuable insights from customer interactions. With the advanced analytics and reporting capabilities, you can identify patterns, trends and recurring issues that may impact customer satisfaction.

Compliance & Consistency

Maintaining compliance standards is of the utmost importance especially in regulated industries. AuditWise allows you to monitor interactions for compliance adherence, ensuring that your teams are following the prescribed guidelines and regulations

Scorecard Builder

The dynamic scorecard builder helps you build effective audits to extract those insights that traditional call centre and customer service metrics just can’t provide. With advanced levels of customisation available, your scorecards can be fully tailored to your business and values.

Customisable Dashboards

AuditWise adjusts to your way of working allowing for you to build your own dashboard to quickly view the metrics that are important to you.

Calibration of Scores

With the in-built calibration tool, AuditWise helps you to ensure consistent and accurate assessments of customer interactions and agent performance. This functionality reduces discrepancies and bias within the scoring thus providing accurate data which can be relied on by the business.

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Create Positive Experiences

Each time your agents interact with customers, they have the opportunity to create a positive customer experience that can impact business reputation and inspire loyalty. Conversely, your agents can also deliver an experience that will send customers into the hands of your competitors.

  • How do you make sure that your agents are delivering the right outcome for your customers?
  • Are they using the right words?
  • Are they saying what they should be?
  • Is the tone of delivery appropriate?
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Compliance & Audit

Improve adherence to company policy and industry regulations

In-built compliance reporting and functionality, AuditWise can help you improve adherence to company policy and industry regulations.

  • Instant breach alerts can be emailed to the relevant personnel as soon as a scorecard has been completed
  • Maintain a record of all compliance activity
  • Demonstrate and evidence that you are treating your customers fairly
  • Document remedial action taken against any breaches to reduce future risk
  • Detailed reporting to assist with root cause analysis
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