Powerful Tools For Powerful Insight
AuditWise empowers your team to monitor and analyse at every touchpoint across various channels. By assessing the quality and effectiveness of customer conversations, you can easily identify areas for improvement and ensure quality coaching and feedback to your teams.
A powerful data-driven tool, AuditWise enables a business to extract valuable insights from customer interactions. With the advanced analytics and reporting capabilities, you can identify patterns, trends and recurring issues that may impact customer satisfaction.
Maintaining compliance standards is of the utmost importance especially in regulated industries. AuditWise allows you to monitor interactions for compliance adherence, ensuring that your teams are following the prescribed guidelines and regulations
The dynamic scorecard builder helps you build effective audits to extract those insights that traditional call centre and customer service metrics just can’t provide. With advanced levels of customisation available, your scorecards can be fully tailored to your business and values.
AuditWise adjusts to your way of working allowing for you to build your own dashboard to quickly view the metrics that are important to you.
With the in-built calibration tool, AuditWise helps you to ensure consistent and accurate assessments of customer interactions and agent performance. This functionality reduces discrepancies and bias within the scoring thus providing accurate data which can be relied on by the business.
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In-built compliance reporting and functionality, AuditWise can help you improve adherence to company policy and industry regulations.