AuditWise Features

Powerful Tools For Powerful Insight

Calibrate Scores

With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.

Powerful Analytics

The reporting suite provides a valuable insight into agent performance and customer satisfaction.

Scorecard Builder

The dynamic scorecard builder helps you to create your forms easily, leaving more time for scoring!

Compliance Reporting

Complete with compliance reports and functionality, AuditWise can help you improve adherence to company policy and industry regulations.

Empower Teams

Give your management team super insight through our analytics, reporting and dashboards. Alert management before minor issues become major ones.

Engage Staff

Our built-in agent dashboards ensure that your agents are always kept in the loop. Help them feel like part of the solution in the compliance process, not part of the problem!

vector1

Create Positive Experiences

Each time your agents interact with customers, they have the opportunity to create a positive customer experience that can impact business reputation and inspire loyalty. Conversely, your agents can also deliver an experience that will send customers into the hands of your competitors.

  • How do you make sure that your agents are delivering the right outcome for your customers?
  • Are they using the right words?
  • Are they saying what they should be?
  • Is the tone of delivery appropriate?
Sign Up

Ready for a modern auditing tool?

Sign up for full access FREE for your first month.

Start NOW
Compliance & Audit

Improve adherence to company policy and industry regulations

In-built compliance reporting and functionality, AuditWise can help you improve adherence to company policy and industry regulations.

  • Instant breach alerts can be emailed to the relevant personnel as soon as a scorecard has been completed
  • Maintain a record of all compliance activity
  • Demonstrate and evidence that you are treating your customers fairly
  • Document remedial action taken against any breaches to reduce future risk
  • Detailed reporting to assist with root cause analysis
Get Started