Frequently Asked Questions

Simply enter your details into the form on the website or contact one of our Sales Team who would be happy to get the trial started for you.

If you choose to upgrade to a full account with AuditWise, any data that you have entered during the free trial will be retained. Alternatively, the data will be deleted from the system if you choose not to upgrade.

Access to AuditWise can be controlled by managing the IP addresses that are permitted to access your account. You can add or delete the relevant IP addresses as necessary

There is no limit to the number of users that can be added

AuditWise can be used to score any type of customer interaction, e.g. voice call, email, web chat etc. Additionally, you can add the relevant file type to the scorecard whether that be an audio or a text file.

Absolutely! AuditWise has been developed to ensure that it is intuitive and easy to navigate around. There are helpful hints available when building a scorecard and even some ready made templates to save you starting from scratch. Our team are also on hand to help with any questions that you may have.

Yes, you can upload the associated files to any scored interaction. This can be a call recording or a transcript of an interaction

Other than the monthly fee there are no hidden charges to AuditWise. We help with the initial set up and induction, then continued support going forward.

We have a built-in authentication system with the right permissions that allows users to reset their teams passwords by the click of a button.

All data is stored with Microsoft in the UK and all accounts are permissioned and password protected. We also include a free IP lockdown service limiting who can access the system from outside the business.

The fun is endless as you can build as many scorecards as you like with the option to edit as you please.