Not Just A Paper Exercise
Senior management consider Quality assurance pivotal in the success of the business. People sometimes struggle to provide consistent insight in a way that lets their team leaders contribute to your work load.
We've been there, solutions out there were either, not mature enough for our needs or were over complicated. Thats why we built AuditWise.See Our Software In Action
Powerful Tools For Powerful Insight!
With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.
The reporting suite provides a valuable insight into agent performance and customer satisfaction.
The dynamic scorecard builder helps you to create your forms easily, leaving more time for scoring!
Complete with Compliance reports and functionality, AuditWise can help you improve adherence to company policy and industry regulations.
Give your management team Super insight through our analytics, reporting and dashboards. Alert management before minor issues become major ones.
Our built-in Agent Dashboards ensure that your agents are always kept in the loop. Help them feel like part solution in the compliance process, not just part of the problem!
Exceptional Service and Unrivalled Support
We work hard so you dont have to. Customer experience is as important to us as is it to you.
No phone calls, no hassle, just instant setup and fast results.
We optimise our application to ensure you're not left waiting!
We pride ourselves in providing best in class support.
What People Say?
Everyone is talking about AuditWise, and we totally get why!
AuditWise has become an essential part of our business and has given me the efficiencies and consistency we needed and more! Jason is my account manager and is always on hand to help with anything I need, he can usually fix anything over the phone or email but has also took the time to meet with me face to face to understand how our business works.
AuditWise is a fast understanding tool in the programming of scorecards. Because of its simplicity and, at the same time, dynamism, technology and avant-garde proposal, the process and evaluation period, allows us, in a short time, to have been able to decide what was the tool we needed in our quality department.
This platform has been a great help to us in assessing the quality and accuracy of responses to customer contact. It has enabled us to identify recurring issues and give constructive and positive feedback to staff. The support we have received from you has been excellent and, together with the ease of use of the platform, has made the whole process smooth and painless.
Every week we are seeing new insight into our teams customer responses. The results provided by AuditWise have simplified the process of agent feedback and is helping increase customer satisfaction. Great work guys!
We moved from excel to an online QA platform. Initially things looked good but everything became over complicated and additional costs we're rife. Now we're with AuditWise. Things are simpler and costs are transparent.