Introduction To AuditWise

It only takes seven seconds to make an impression, and if that initial interaction is not a good one, it will take a lot more time to change a customer’s opinion. And this is all down to how your customer service, support and sales teams represent you during that first contact; whether it be a call, chat, email or social media post.

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Dynamic Scorecard Builder

We know that one size does not fit all when it comes to Quality Assurance. AuditWise has been developed to adapt to your business needs.

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Taking Ownership

Engaging your agents is essential to see improvements, AuditWise lets them see how they are doing in real time, helping them take ownership of their performance.

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Comprehensive Reporting

Quality Assurance reporting helps you identify how you can improve your service offering by breaking down the interactions into the key metrics that support your business objectives and targets.

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Reward and Recognition

A Glassdoor found that 80% of employees would be willing to work harder for an appreciative boss and 70% said they’d feel better about themselves and their efforts if their boss thanked them more regularly.*

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